Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Games and betting outcomes are uncertain, and previous results do not determine what will happen next. A win does not mean that another win is more likely, while a loss does not mean that a win is due. Treat every wager as entertainment spending and only use money that you can comfortably afford to lose.

Before you play, decide how much time and money you are prepared to spend. Consider this amount a leisure expense, similar to other recreational activities. Once your planned budget has been used, stop playing rather than adding more funds. Do not use rent, mortgage payments, bills, credit repayments, savings, emergency funds or money needed for everyday living.

Practical habits for safer play

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not borrow money or use credit to continue gambling.
• Never chase losses by increasing your stakes or playing for longer.
• Keep your gambling private from children and other people who should not access your account.
• Review your gambling activity regularly so you understand how much time and money you are spending.

It can also help to tell someone you trust about your limits. A friend, partner or family member may provide useful encouragement and help you notice changes in your behaviour. Making a plan before you play is usually easier than trying to regain control after spending more than intended.

Tools to help you stay in control

Safer gambling tools can help you manage your account and create boundaries around your activity. Depending on the services available to you, these may include deposit limits, loss or spending limits, wagering limits, session reminders, activity statements, time-outs and self-exclusion. These tools are designed to support your decisions, but they work best when you choose realistic limits and use them consistently.

Using limits effectively

Choose a limit based on your personal budget rather than on how much you hope to win. A limit should not be treated as a target or an amount you are expected to spend. If you reach it, stop gambling for the relevant period. Do not create another account or use another person’s account to get around a limit.

Time reminders can help prevent long or unplanned sessions. When a reminder appears, pause and consider how long you have been playing, how much you have spent and whether you still want to continue. Taking a proper break can make it easier to make a clear decision rather than continuing automatically.

Time-outs and self-exclusion

If you want to stop for a short period, a time-out may provide a temporary break from gambling. If you believe you need stronger protection, self-exclusion can restrict access for a chosen period or until you take steps to return. Read the terms of any available option carefully, including when it starts, how long it applies and whether it affects all relevant products or accounts.

A self-exclusion request should be taken seriously. Do not attempt to bypass it, open another account or ask someone else to gamble on your behalf. If you have excluded yourself, consider removing gambling applications, blocking promotional messages and asking a trusted person to support you. Where appropriate, seek independent help as well.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it takes more time, attention or money than you intended, or when it affects your relationships, work, study, health or responsibilities.

Possible warning signs

• Spending more money or time gambling than planned.
• Trying to recover losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding, minimising or being dishonest about gambling activity.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about gambling.
• Gambling to escape sadness, stress, loneliness or other difficult feelings.
• Feeling guilty, ashamed or distressed after gambling, but continuing anyway.
• Trying to stop or cut back several times without being able to do so.
• Using gambling to solve financial problems or expecting a large win to change your circumstances.

One warning sign can be enough to take action. You do not need to wait for gambling to cause a serious financial, emotional or relationship problem before asking for help. Speaking with an independent support service can help you understand your options without judgement.

What to do if you are concerned

1. Stop gambling and take a break rather than trying to win back money.
2. Use available account limits, a time-out or self-exclusion option.
3. Remove stored payment methods and avoid access to additional gambling funds.
4. Tell someone you trust what is happening and ask them to help you follow your plan.
5. Review your finances and prioritise essential bills and commitments.
6. Contact an independent gambling support service or qualified counsellor.
7. If gambling is causing immediate danger, severe distress or thoughts of self-harm, seek urgent assistance from local emergency or crisis support services.

Support, account protection and our approach

If you are worried about your gambling, support is available through independent gambling-help organisations, financial counsellors, mental health professionals and community services in Australia. These services can provide confidential guidance, practical strategies and help with financial or relationship concerns. You can also speak with a qualified health professional if gambling is affecting your mood, sleep or general wellbeing.

Support is also available for family members, partners and friends affected by another person’s gambling. You do not have to manage the situation alone. A support service can help you set boundaries, discuss financial safety and decide how to encourage the person to seek professional assistance.

Protecting your account

Keep your account details, passwords and payment information secure. Do not share your login details or allow another person to use your account. Use a strong, unique password and follow any security steps provided for your account. If you believe someone else has accessed your account, stop using it and contact the relevant support channel through the website so the matter can be reviewed.

Only adults who are legally permitted to gamble should use gambling services. Parents and carers should take steps to prevent children from accessing gambling accounts, devices and payment methods. Device settings, account security features and responsible supervision can provide additional protection.

Our commitment

Supabet Casino aims to provide clear information about safer gambling and encourage players to make informed decisions. We may provide tools, account information and support pathways to help players manage their activity. These measures do not remove the risks of gambling, and each player remains responsible for choosing whether, when and how much to gamble.

If you ask for help or request a restriction, provide accurate information so the appropriate options can be considered. We may need to verify account details or apply relevant account controls in line with our procedures and applicable requirements. Gambling should always remain optional. Taking a break, setting a limit or choosing not to gamble is a responsible decision.

For further information about available safer gambling features, review the relevant account settings and help information on this website. If you need personal advice, choose an independent Australian support service or qualified professional rather than relying on gambling to resolve financial or personal difficulties.