- OperatorNovaForge Ltd.
- Established2024
- Games Library11,538+ titles from 94 providers
- Payout Rate98.25% RTP
Information we may collect
When you use Supabet Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The type and amount of information collected can depend on the services you use, the transactions you make and the checks that are required before or during account use. We aim to collect information that is reasonably necessary for operating the website, providing services and meeting our responsibilities.
Account and identity information
This may include your name, date of birth, contact details, login information, account preferences and information you provide when registering or updating your account. We may also record information about your requests, communications and choices, including your preferences about promotional messages. We use these details to create and manage your account, communicate with you, provide support and help keep the account secure.
Verification and compliance information
To protect players and the service, we may need to verify identity, age, account ownership or other information. This can involve verification documents and related information supplied by you or obtained through appropriate verification processes. We may review information for security, anti-fraud, responsible operation and other checks required for an online gambling service. Verification information should be provided accurately and kept up to date where necessary.
Payment and transaction information
We may keep records of deposits, withdrawals, bets, account balances, payment methods, transaction dates, transaction values and related activity. Payment providers may process payment details directly under their own privacy terms. We may receive information needed to confirm a transaction, investigate a payment issue, prevent misuse and maintain accurate financial records. We do not ask you to provide payment information through channels that are not part of the relevant service or support process.
Technical, device and usage information
When you visit the website, we may collect technical information such as an IP address, browser type, operating system, device characteristics, approximate location information, pages viewed, access times, referring pages and general activity records. We may also collect information about how the website performs and how features are used. This information helps us operate, secure, maintain and improve the website and identify unusual or potentially harmful activity.
How we use personal information
We may use personal information for the purposes described in this policy or for a closely related purpose that a reasonable person would expect. The main reasons for handling information include running the account, providing gambling services, processing transactions, responding to questions and meeting legal or operational requirements.
- To register, maintain and administer your account and provide access to available website features.
- To verify identity, age, account ownership and the accuracy of information supplied to us.
- To process deposits, withdrawals and other account transactions, and to maintain reliable transaction records.
- To carry out security, anti-fraud, anti-money laundering and other risk checks in general terms where these are required for the service.
- To identify, prevent, investigate and respond to suspicious, unlawful, abusive or unauthorised activity.
- To provide customer support, answer enquiries, resolve complaints and keep a record of important communications.
- To send service messages about your account, security, transactions, policy updates or changes affecting the website.
- To send marketing communications where permitted and where you have provided the required permission or another lawful basis applies.
- To analyse general website use, test features, fix errors, improve performance and develop safer and more useful services.
- To comply with legal obligations, lawful requests, court processes and other requirements that apply to the operation of an online gambling service.
Where we use information for marketing, you can choose not to receive promotional communications. Service and security messages may still be sent when they are needed to operate your account or communicate important information. We do not treat a request to stop marketing as a request to close your account unless you clearly ask us to do so.
Sharing information
We may share relevant information with organisations and service providers that help operate the website or deliver services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support providers, professional advisers and other contractors acting on our instructions. They should only use information for agreed purposes and are expected to handle it securely.
Information may also be disclosed when reasonably necessary to protect players, the website or other people; investigate suspected fraud or unlawful conduct; enforce applicable terms; respond to lawful requests; or comply with legal, court or other official requirements. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate privacy protections.
Security, storage and retention
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee that information will always be completely secure, so you should use a strong password, keep login details private and notify us if you believe your account has been accessed without permission.
Personal information may be stored or processed by service providers in Australia or in other locations, depending on the systems used to operate the website. Where information is handled by a provider, we seek appropriate safeguards and expect the provider to protect it in line with its role and applicable requirements. The availability of particular safeguards can depend on the service and the information involved.
We keep information only for as long as it is reasonably needed for the purposes set out in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be retained for a period required by law even after an account is closed. This means that closing an account does not necessarily result in immediate deletion of every record. When information is no longer required, we may delete it, securely destroy it or anonymise it, subject to technical, legal and record-keeping requirements.
Information provided by you
You should provide information that is accurate, complete and current. If you provide information about another person, you should have authority to do so and should ensure that they understand how their information may be used. We may be unable to provide or maintain some services if required information is not provided, is inaccurate or cannot be verified.
If you believe your information or account has been used improperly, please take reasonable steps to secure your account and contact us promptly using the privacy contact details in this policy. We may ask for information needed to confirm your identity before discussing an account or responding to a request.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. Other rights may apply in particular situations.
How to make a request
To exercise your privacy rights, including access, correction, deletion of your data or withdrawal of consent to marketing, email support@supabetcasino.click. Please describe your request clearly and include enough information for us to understand what you are seeking. We may need to verify your identity or account ownership before providing information or making changes. This is a security measure designed to prevent personal information being disclosed to the wrong person.
- For access, tell us what personal information or category of information you would like to receive.
- For correction, identify the information you believe is inaccurate or incomplete and provide the correct details where appropriate.
- For deletion, explain which information you want removed. We will consider the request against any legal, security, transaction or record-keeping reason that requires information to be retained.
- To withdraw consent to marketing, state that you no longer want promotional communications. You may also use an unsubscribe option where one is included in a marketing message.
- If you are making a request for another person, explain your authority to act on their behalf.
We will consider and respond to requests within a reasonable time, subject to identity checks, technical limitations, applicable requirements and any lawful reason for refusing or limiting a request. For example, we may need to keep certain records, protect another person's privacy, preserve security information or prevent fraud. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.
Changes to this policy
We may update this Privacy Policy when our services, technologies, information practices or applicable requirements change. The latest version will be made available on the website and will show the date or other indication of the update where appropriate. You should review this page from time to time. If a change is important to how your information is used, we may provide additional notice through the website or an account communication where appropriate.
By continuing to use the website after an updated policy is made available, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you do not agree with a material change, you should stop using the relevant services and contact us with any privacy question or request.
